The iPhone app is always showing new messages but there are no new messages!!!!
Comments (2)
Aug 30, 2023
it is still showing as new messages when all orders have been marked as Completed
Aug 31, 2023
Could you please click on the menu icon > select Completed status and check if it displays any unread messages? Or, can we please do a screenshare using Zoom?
Related questions
[I can’t access the message in the app. I have an unending loading symbol
Hi Lisa, when you are getting the unending loading symbol? Please confirm.
- When you login to the Neartail mobile app
- When you click on the Inbox
- When you click on My requests
- When you open a response in the Inbox or My requests
Note: You must use the use the same email account you used to sign up for Formfacade to login to Neartail mobile app to view the responses.
Jun 13, 2024
1](/content/forum/support/i-cant-access-the-message-in-the-app-i-have-an-une.-O-JLgAjc0xRdN5r0IcM.html) Updated to app version to 1.6.2 and notifications still do not work. Really missing this feature! Hope the issue can be resolved soon!!
Hi Aaron, have you logged in using the same email account in multiple devices? Please confirm.
Jul 18, 2024
16 On the Neartail app, I’m not receiving any notifications on new orders. Any suggestions for this?
Which email account are you using with Neartail app? Please confirm.
May 28, 2024
3 The whatsapp message is not being sent when I test on my phone
Hi - If you have configured the WhatsApp number correctly in the form, you will be redirected to WhatsApp when you submit the form. Are you getting any error messages? Please share a screenshot.
Jun 17, 2024
3 The whatsapp message says to press send for confirmation. Why?
You can configure WhatsApp number in your form and allow users to submit their order to your WhatsApp number. When a user submits the form, Neartail composes their order as a message and opens it in WhatsApp. Users can click on the send button to send their order as a WhatsApp message to you. Please note that this is not an automated notification, but a message that the user sends manually. That's why the default message shows "Press send to confirm" at the end of the message.
Jun 13, 2024
3 Do you have android apps
Hi Sanjay, Neartail is a web app. You can use a browser to access it on any device to create your forms and manage them.
Neartail also has native iOS and Android app. Customers can use the app to place their orders and track them. Store owners can use this app to manage orders and communicate with customers.
https://near.tl/inbox
Jun 30, 2024
1 Why isn't my payment showing up on my bank account?
Hi Beronica, If you enabled Stripe payments in your form, the payments from your users will be made to your bank account setup in Stripe. You can refer to the Stripe help article for payout schedules (see link below).
Stripe transactions and payouts
Login to Stripe > click Payments > You will be able to view all the transactions. You can also click Balances to view the balances and payout schedules.
View orders in Neartail
Login to Neartail > click on the form to open it > Edit page will be displayed > click Orders > In the Orders page, click on the order to view the details > Order summary including the payment details will be displayed > you can click on the payment reference id to view the transaction in Stripe.
Payout schedules
https://support.stripe.com/questions/common-questions-about-payout-schedules
Sep 27, 2024
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