# Form link is not working.

Jul 29, 2023

## Comments (4)

[Y](/content/utils/user/profile/1FAIpQLSeQzQzFDzA6-jbA9GWflOIOQNar9FIf_PrptsqEke9sqEzwTw/-NaXGo3GOLtttF8YG_or/1690645026417/?referer=support/index.html)  
Jul 29, 2023  
Customers are unable to access my link

[Y](/content/utils/user/profile/1FAIpQLSeQzQzFDzA6-jbA9GWflOIOQNar9FIf_PrptsqEke9sqEzwTw/-NaXGo3GOLtttF8YG_or/1690645469782/?referer=support/index.html)  
Jul 29, 2023  
Hi are you able to resolve the issue?

[vipin@guesswork.co](/content/utils/user/profile/1FAIpQLSeQzQzFDzA6-jbA9GWflOIOQNar9FIf_PrptsqEke9sqEzwTw/-NaXGo3GOLtttF8YG_or/1690649800846/?referer=support/index.html)  
Jul 29, 2023  
One of the users had created a malicious form and the hosting company has suspended our domain for it. We have banned that user and explained this to them. They have promised to restore it within 24 hours. We are also trying to expedite this. Sorry about this. I'll update you as soon as it is restored.

[vipin@guesswork.co](/content/utils/user/profile/1FAIpQLSeQzQzFDzA6-jbA9GWflOIOQNar9FIf_PrptsqEke9sqEzwTw/-NaXGo3GOLtttF8YG_or/1690715182444/?referer=support/index.html)  
Jul 30, 2023  
We just deployed the interim solution and sent an email with the instructions to access Neartail. Did you receive it? Please check. In case you haven't received the email, please follow the instructions below.

You can login using the link below to edit your form, manage orders and view reports.  
[https://formfacade.com/login/website.html](https://formfacade.com/login/website.html)

To take orders, please login using the above link > click on the form to open it > Edit page will be displayed > click Share > copy the link and share it with your users. You should see the near.tl link if you have mapped a custom brand link with that form. Otherwise, you should see formfacade.com short link for the form

We will update you once the neartail domain is reinstated.